May 2007

Q&A: How do you make decisions?

Q: How do you make decisions

A: IMHO. Too often we are living in our memories (past) and imagination
(future). Too often our decisions are motivated by these two
non-realities. Also, a large part of human decision making is fear
motivated. I love talking to people about that because people tend to
think “Well I’m not fear motivated”, but in reality a careful
examination would show the opposite.
Fear is a sub-routine of the mind/brain that is a) very fast to load b)
very loud and c) always willing to be the solution.
The challenge is to recognize fearful thinking and use your rational
mind to mitigate it.
In this way I like to let decisions make themselves.
When you live in reality, not memory or imagination, you will often see
that the decision you have to make is purely a question of your own
intent.
What is it that you want. If you can SEE reality, you should see which
path will lead you well. The challenge, this time, is know what you
want.”

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Doing Things The Wrong Way

Here is some insight from James Dyson, the inventor of the amazing Dyson Vacuum.

In Fast Company, He advocates doing things the wrong way.

I made 5127 prototypes of my vacuum before I got it
right. There were 5126 failures. But I learned from each one. That’s
how I came up with a solution. So I don’t mind failure. I’ve always
thought that schoolchildren should be marked by the number of failures
they’ve had. The child who tries strange things and experiences lots of
failures to get there is probably more creative…

We’re taught
to do things the right way. But if you want to discover something that
other people haven’t, you need to do things the wrong way. Initiate a
failure by doing something that’s very silly, unthinkable, naughty,
dangerous. Watching why that fails can take you on a completely
different path. It’s exciting, actually. To me, solving problems is a
bit like a drug. You’re on it, and you can’t get off.

It makes you realize that so much of our world view is shaped on “winning.”  The war in Iraq, the war on terror, the war on drugs.   You wage war to win.   War has a winner and loser.   Are we setting ourselves up to be losers?

The same is true for education.   We all have our childhood horror stories about the way our teachers mishandled situations leaving us slightly jaded.   We all have studied for tests, did our best, but come up short and lost.   It is a feeling that leaves you wrecked.    It wasn’t the actual losing that hurt, it was the implication.   In school, you lost credibility, you lost your ranking, you might be downgraded amongst your peers…or your mentors might see you as a loser.

Despite the same path to success, we don’t give enough attention to the lessons that Thomas Edison taught us about the importance of failure.   Although, after just a short time working with Grockit, I don’t need to use the ugly word failure.   I have seen the light.  I have been enlightened to what this really is….

This is called Learning. 

Failing and working to first understand the failure, and then to secondly correct the mistake all in the pursuit of learning.   

We need to stop being afraid of failure.   It is at times the first step in Learning.   It is an indicator and guide for “Grok-ing something.”   

Allow yourself a chance to fail, it feels good.  It reminds you that you are human…and that what makes humans so damn special is our desire to learn, improve… and one day walk on the moon…(again.)   

(Here is a personal note:) 
After watching my beloved Pistons win the Championship in 2004, I watched them come close for 2 straight years…both failing to win the coveted prize.   The mistakes they made over two years have become a roadmap this season.   It is exciting to watch this team play so well together knowing that this cohesion is because of a shared philosophy to learn from prior mistakes.   I catch myself waiting for a mistake to be committed, the way they did last year — and I am pleasantly surprised every time.    Do you think they liked losing?  Do you think they liked swallowing the reality that they were talented enough to win, but not organized enough to win?   They could have quit, they could have stopped caring.  Hell, even Ben Wallace left because I think he got bored, lost faith, didn’t want to learn from mistakes in the past, but instead thought a change of scenery might make it all better.    I hope he enjoys his new view, because I think that with this road map which is landmarked with failure the Pistons will be sending him packing in a few short games.   

 

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Changing Things Up

I can’t get the old Wings song, “Too Many People” out of my head.   I have considered just writing an entire series of blogs with the “Too Many People” lyrics as the basis for my ranting and ravings.

I get this Twilight Zone eerie feeling that our entire popular culture and approach to the world is to take old models and try to get new innovation to conform to them.   My gut tells me that this approach is probably fueled by the wealth and powers that be in this world.   After all, if you innovated without using the old models – then revenue might dry up for the music industry, oil industry, education industry.   


Too many people pulled and pushed around,
Too many waiting for that lucky break.

Maybe I am all over the place today, but it is really eating at me.   I see the struggles in starting up a new business and I laugh at how ridiculous the process is.   I keep shaking my head and repeating, “It doesn’t have to be this way….”  and then I realize that I have said that about almost everything for my entire life and that maybe I am the problem. 

Oil companies aren’t going to help us out.  The Government is not going to figure this out.   It is our jobs to figure this out.   It is a responsibility left for the people.   and, I have to say… I think it has always been that way.   We see how Government and huge corporations do things.  They make the process ugly, painful, uncomfortable and adhere to special interests while doing it.    

If the Government can’t figure out Social Security… a program that says… people put money into an account that they are then given back when they retire or turn 65 years old, then how can we count on them to sort out the other issues?

I think all of this revolves around a false sense of security.   I think my generation constantly listened to logic that was based on a false sense of security.   If you work hard… then this will happen.  If you follow these rules… then that will work out for you.    Instead of things working out for the 30-something generation, I see a lot of people working hard and losing sight of what they once believed in.    Maybe this happens with every generation.   Maybe the system beats you down.

But… what about the rest of us.   Those that refuse to let the system win.   Those of us who think it is more important to recreate, shape, and repair the system?   What about those of us who believe that there is a better way to do things?   

I think it is our job to work for that.  To take the risk and to assume the responsibility.   This part might sound a little bit sappy, but — the reward can’t be seen as purely financial or self-centric.   The reward has to be knowing that you pursued a better way.   That your intention while working was to make the world a better place than when you got here.   


Too many people preaching practices,
Don’t let ‘em tell you what you wanna be.
Too many people holding back,
This is crazy, and baby, it’s not like me

So… there it is.  An informal pledge to start approaching life with the same passion that fueled me as a child.   With the same energy that I felt when I started my first business.   No more holding back.  No more adhering to “unofficial rules” that insist you have to take your innovative brilliance and apply it to old models.    We need to stop seeing America as our Governmet and Corporations and instead see ourselves as Americans.   We need to take a stand against bad jobs, bad bosses, bad situations.   We need to transform from within…and make choices that reflect these values.

I know those WWJD  bracelets were popular, but — I think it makes more sense  to have a bracelet that says,  “What Do I Really Want To Do?”  and while WDIRWTD is less sexy  than WWJD… you can see that – if we really took 3 seconds to look down on a bracelet that asked us every day, “What do I really want?”  or “What really makes sense?”  then we might become aware that…

Too Many People are tired of doing the same old thing over and over with no new results.

How about you?

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Q&A: What Three Books Have Changed Your Life?

A former Grockit student, who is now working with us, posed this question.

What three books have changed your life the most?

I had to draw outside the lines a bit on this one. I gave three sets of books.

1. The Tao of Pooh / The Tao Te Ching
2. Maverick / Seven Day Weekend
3. Fantastic Voyage / Baby Boomer’s Guide To Living Forever

Buy them, read them, eat them.

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Q&A: How does your organization reward creative or innovative thinking?


In this series I will give my HO (humble opinion) in response to questions I have come across.

How does your organization reward creative or innovative thinking?

IMHO, rewards are a behavioral management technique that are useful only
in a) master-slave relationships and b) in dealing with cognitively
simple organisms (a more benevolent form of the master-slave relationship).

Examples of a) are i) the Military, ii) most Businesses (standard
business management practices are modeled on the Military’s command and
control structure) and iii) Schools (standard educational management
practices are based on the command and control structure of
businesses).

Yes, I agree it is unfortunate that we model our schools and businesses on a military structure.  The result is a dehumanization (Military loves this) of just about everyone involved. This has such a negative impact on innovation and creativity that you have to create a reward structure just to make people motivated enough to get past their fear of doing something wrong or making a mistake that costs the business money and themself, their job.

Examples of b) are dealing with i) very young children and ii) animals.

If your organization is democratic and circular, as opposed to
autocratic and pyramidal, the reward for creativity and innovative
thinking is the successful fruition of the team member’s idea.

In this way, the creative and innovative thinking is internally motivated, as opposed to an external reward structure.

If you really need a reward system for innovation and creativity try a) not firing those who dare to innovate and create b) not yelling at those who dare to innovate and create c) not punishing people for mistakes.

Rewards can be powerful tools, even a self imposed reward structure.
The difference here being the ’self imposed’ portion. One may choose to
motivate himself to lose weight by creating a reward structure with
milestones. This is a far cry from a weight loss reward system imposed
by some authoritarian party.

And there, exactly, is the rub of the situation. In your life you
are free to lose weight or not lose weight, save your money or not save
your money, and most importantly, cast your vote, not as a voice but as
an influence.

In the history of the world (and I mean it) is there ANY
autocratic (dictatorial) nation that is/was more prosperous with happier,
more liberated people than ANY democratic nation? I can’t think of any.

There is an intelligence and robustness to a democracy that not
even the smartest and most well intended autocratic leader could
create. The fear of course is in letting go and fear is the motivator
behind many if not most business decisions.

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56% of MBA Students Admit to Cheating

Here is a link to a recent CNN article about the Duke MBA graduate students who were caught cheating on an exam.  

34 Graduate students punished for cheating.   In 2005, an amazing 56 percent of MBA graduate students admitted to cheating.   

I believe that everyone in this world cheats.   It becomes a big deal when you get caught.   Amazing that  business schools will punish 34 graduate students for ethical reasons, but so many executives with MBA’s go on to cheat every day and ignore any honor code or ethics code.

I wonder if any of the punished students had the guts to say to their professors, “It’s not personal, It’s just business.”   This seems to be the mantra chanted by executives who believe that all is fair in love and war (and apparently business.)    I wonder if a gutsy business student could make that claim boldly enough to earn at least partial credit or walk away with a severance package that mirrors what CEOs get when they lie.

Why do more than fifty percent of MBA graduate students cheat?   Is it the pressure?  Is it out of boredom?  I have a theory.   Education is broken.  Even in the highest levels of academia like the Fuqua Business School at Duke.    The way we measure how well someone has learned material is ridiculous.   Finals are a joke.    If you cram for a final and pass the class with a high mark, but you can’t remember the material a week later… have you really learned anything?   

In the case of the 34 Fuqua students who cheated by having similar answers written down on their tests, I have a few questions.   

why can’t some of the smartest MBA students orchestrate a legitimate attempt at cheating?

Does the Fuqua school create an atmosphere where 34 people believed that by giving one answer it would earn them a better grade than answering something uniquely and learning as a result?   

What is worse in terms of cheating?  34 people copying off one another or 34 people only caring about getting a good grade and not really learning or retaining the lessons taught to them?

I don’t like cheating.  I don’t like when you break a rule to have an advantage over other people who are following rules.   However, I don’t like the double standard of the education system turning out carbon copies of future executives who are chasing a degree that gives them social proof, but not social awareness.    

I can’t excuse cheating, but the root cause of this problem isn’t unique to the 34 Duke students caught. The root cause is the broken education system that was put in place a long time ago that breeds this behavior
I guess even after writing this blog I am still confused about one thing.   If 56 % of MBA Graduate students are cheating is it fair to say that maybe American business ethics have changed?   Maybe it really is only a big deal if you get caught.   If more than half don’t have a problem with cheating than maybe the rest of us shouldn’t either.  Or… is it possible that collaborative learning and working together facilitates a better result and maybe cheating just invokes an ugly image in our heads? 

One thing I do know is that you haven’t learned anything if you can’t teach it.   For 34 people who took the time to coordinate their answers with the intent of having the best possible answer presented, it is possible that after all the hard work they put into making sure they had the right answer that they had incidentally learned and retained the information along the way?   

I may never know the answer to that, but my guess is that the bigger problem and at least blatantly obvious and comical piece out of this is that they put in the hard work to cheat, but couldn’t execute on making sure their answers were different enough to not raise teacher suspicions.    

Translation….

I am not worried about America’s future business leaders being stupid or lazy because they decide to cheat.  I am worried that America’s future business leaders are too stupid and lazy to not get caught.   

What is this world coming to?

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