customer development

Store That Landing Page

We are seriously into split-testing at Grockit. For all of our split-tests, we generate a standard report for each bucket of users that includes a whole suite of behaviors like these:

2010-01-05_1546

Once you’ve bolted-on visionary inspiration and beautiful design to achieve a high degree of product/market fit for your web application, it’s time to optimize the business and split-testing is one of the most powerful tools you have in your arsenal.

Our custom split-test reporting lets us really get a good handle on the lifetime behavior (and -value) of a particular group of users who have a specific and explicit Grockit experience. This goes above and beyond the more standard ‘did more people click through on this variation?’ flavor of split-test reporting.

But wait, there’s more:

Segmenting your users by source & acquisition channel is a widespread best practice, most often done by tacking on custom URL parameters to the end of, say, an Adwords destination or email newsletter URL. We do this too. In fact, you must be smart about segmenting your users when you get to the scaling step of the Startup Pyramid in order to develop your marketing channels.

At Grockit, we’ve connected this type of off-site channel segmentation with our on-site split-test reporting. When you land on Grockit as a new visitor, we create a guest account for you, which is then populated with all of your user data if you choose to signup, and continues to track your usage of Grockit, so we know how well we are serving you.

One of the bits of data that we store for each user is the original URL that you landed on the first time you came to Grockit. This lets us run a split-test comparison report on any group of different landing URLs/URL parameters. Using this tool, we can analyze both off-site variables like advertising channels, and also on-site factors like landing pages that position Grockit differently for different groups of users.

All this is, of course, in the service of ironing out the kinks in your scalable startup equation, and not just for the sake of metrics alone.

  • Del.icio.us
  • Digg
  • Facebook
  • Google Bookmark
  • StumbleUpon
  • Technorati

Meet Steve Blank

Professor Steve Blank

Professor Steve Blank

Yesterday I had a chance to pick Steve Blank’s brain for about an hour and get some thoughts on customer development and start-up marketing.

Here are some take aways.

1. Think about if your start-up is entering an exisiting market or creating a new one. For example, the marketing for Handspring and the marketing for Palm were very different. Handspring had to differentiate itself in an established PDA market while Palm had to educate the world about the existence of product that was not well understood. If Palm had implemented Handspring’s ‘differentiation’ marketing efforts, it would have made zero sense to customers. Why would I care about a PDA with more memory when I’m not yet even aware of what a PDA is?

2. Think about if you are differentiating on price or features. Understanding what your customers want is key to understanding how to communicate with them.

Steve Blank teaches Entrepreneurship at Stanford and focuses on agile customer development in start-ups. Here are some good sources for more things Steve Blank.

1. Fours Steps to the Epiphany – by Steve Blank available at Amazon

2. Audio from his Stanford Course on Venture Hacks blog post

3. steveblank.com

Thanks again for the time and advice Steve!

  • Del.icio.us
  • Digg
  • Facebook
  • Google Bookmark
  • StumbleUpon
  • Technorati