Contact Customer Support

Grockit Support is available to all customers from Monday through Friday, 10:00am to 6:00pm PST.
We will respond to you as quickly as possible.

Customer Support Hotline:  1-800-570-0950
Customer Support Email: GetSatisfaction@Grockit.com
Customer Support Forum:  Customer Service for Grockit

Before contacting us, please see our Frequently Asked Questions.  If you don’t see your question in our FAQ,  you can search our Customer Support Forum or ask a new question via the form below:

Frequently Asked Questions

Account Questions

Q. How Do I Turn Off  My Monthly Recurring Billing  Subscription On My Account?
A. If you are a paid monthly subscriber and  would like to turn off your Monthly Recurring billing, please follow these steps:

1.) Log in to Grockit
2.) Select Account (top right corner of the screen)
3.) Under the Product, select “Cancel Monthly Billing”
4.) Confirm Your choice with OK

When you cancel your monthly billing, your premium membership will remain active until the end of the billing cycle.  Users can turn their account on and off at will.

Q. How Do I Edit My Profile?

A. You can edit your Profile by clicking on your email address in the top right of your Grockit page (when logged in)   Underneath your avatar, you will find an Edit Profile Button.

Q. How Do I Stop Receiving Emails and Edit My Email Settings?

A. You can edit your email settings by clicking on Edit Profile on your profile page.   In your profile menu, you can decide which e-mail alerts you would like to be sent.

Q. How Do I Deactivate My Account?
A. If you are a trial member or paid user and would like to deactivate your account, you can do that from your profile page. Please go to your profile page and select Edit Profile.   In your edit profile settings, you will find a deactivate button.   Click on that button to deactivate your account.   If you want to leave your account active, but stop receiving emails, you can edit your profile and turn off email notifications.

If you are a Paid Monthly Subscriber and you want to turn off the recurring billing please see the FAQ about Monthly Recurring Billing.

Q. Can I reset my statistics?
A. Your statistics are located on the Skill Data page.  You can not reset your account with Grockit. Many people ask about resetting their account because they want to clear out their performance analytics and start over. You can use the customized data range in your profile analytics to see the report on the specific time frame you want to view. (we suggest doing this)

Q. What does my percentile mean?
A. You will receive a percentile score upon completing each Diagnostic and Challenge in Grockit. This score indicates the percentage of Grockit users that you have scored above in that section of the exam. For example, if you scored in the 80% percentile on your SAT Math Diagnostic, this means that you outscored 4 out of 5 fellow Grockit users in SAT Math.  You can find this on your skill data page under achievements.

Q. Does Grockit provide a score prediction?
A. Diagnostics and challenges provide  Grockit percentile rankings that may be correlated to section-specific score ranges on the actual exam. GMAT & GRE students receive score predictions after completing each full-length CAT exam.  As more users take diagnostics, challenges  or CATs, our score prediction becomes more accurate.   Our prediction is based on a similar algorithm to the one used on the GMAT, which is based on the number of questions of a certain difficulty answered correctly.   You can find this on your skill data page.

Q. What Time Zone are Grockit times listed in?
A. The time you see listed for Grockit games, in emails, and with videos are set to the time zone you select in your profile.  To verify or change your time zone, go to “Edit Profile.”

Purchase Questions

Q. What do I get with my purchase?
A. Grockit’s offerings vary by product:

Grockit offers monthly subscriptions which can be turned on and off at the users discretion.  Our monthly subscriptions are recurring.  You will need to turn off recurring billing.  Please see our FAQ on this.

Grockit starts at $29.99/month. 
Grockit’s $149.99 Video Courses come with the option to download videos or stream online for one year.  This product is sold separately and not apart of the monthly membership.
Grockit’s Tutoring Packages start at $50/hour. Set up private or group tutoring sessions with one of our expert instructors. He/she may review your performance report, identify weaknesses and work with on specific areas you’d like to target.

Q. What is your refund policy?
A. Grockit does not have a refund policy for our products, because we provide a free 3 day full trial membership.  This trial allows you to test out our features, including  access to sample the first session of our Video Course.

• Grockit Membership – 3 day trial  After trial, you will be asked to give your credit card information to purchase. No Refund
• Grockit Video Course -  If you are interested in our Video Courses, you can watch the first few hour long sessions for free, before purchasing the entire set ($149.99.)   No Refund.
• Grockit Tutoring – If you purchase a single hour of tutoring and are not satisfied, please inform the tutor before 30 minutes is up and we will issue a partial refund of the remainder of the session.   If you purchased bulk tutoring hours and you are unhappy  after your first tutoring session, we will issue you a partial refund for the full amount of the additional tutoring sessions you purchased and  would like to cancel.

Technology Requirements

Q. My Connection Is Slow and the Game Isn’t Working Correctly, Why?
A. Grockit requires an internet connection with broadband speeds.  We recommend a minimum of 3 mbps while using our game platform and a minimum of 5 mbps for streaming our video content.   Some users outside of the US have experienced a slow connection due to their internet speeds.  Additionally, users who use public internet services (Library, Cafe, Internet Cafe) have experienced issues.  We recommend signing up for our 3 day free trial before making your purchase to verify that your network speed is compliant.

Q. What Browser Should I Use With Grockit?
A. Grockit works with the newest versions of Chrome, Firefox, Safari and Internet Explorer.  However, many older browsers are no longer compliant with Grockit.   We recommend using the newest versions of Chrome or Firefox for the best result with Grockit.  If Grockit is not properly working for you, we urge you to try a different browser to see if that resolves the issue.  If you continue to have the same problem in multiple browsers, you can visit getsastisfaction.com/grockit and tell us about your problem or write us directly at getsatisfaction@grockit.com.

Game Features

Q. How do I start my study plan?
A. We’ve divided our curriculum into comprehensive clusters of material that target specific groups of skills. By targeting one cluster at a time, you learn the best strategies for each type of question and identify your strengths and weaknesses in each area of the exam.  For each completed study task, you’ll receive a bronze, silver or gold medal that indicates your performance. If you are unsatisfied with your performance, we suggest you review the questions you’ve answered and restart the task to improve your score.  When your performance improves, you will be awarded the next trophy, indicating your progress.   To start your Study Plan, click Study Plan at the top of the Grockit Dashboard. We suggest you start with Study Plan and the Diagnostics before customizing your practice and targeting your skills.

Q. How do I customize my practice or target specific skills?
A. You may “create your own” custom game with any section, difficulty or skill combination you like.  Under the practice tab, you can join Live Practice Sessions or select “Create Game” which allows you to customize a group or solo game.  You can customize your practice by selecting: section, difficulty, skills, session time and number of players.

Q. What is a game?
A. Grockit’s allows you to play “games” in one of two ways: solo player or multi-player mode.  The best way to start a game is by selecting one of the options on your practice tab.  We refer to this mode of practice as a “game”, because of the gaming mechanics that are built in to the experience.  Some of these include: XP, GP, Leveling Up and Achievement Badges.

Q. What is a challenge?
A. Think of Challenges like homework. Challenges are periodically loaded into a student’s study plan as a practice exercise in a given section. Challenges provide students with 10-12 questions that are generally more difficult than a student’s estimated ability level, and each successive question adapts based on the cumulative performance on the previously answered ones.

Q. What is a Diagnostic?
A. Diagnostics are intended to be used by students to get a baseline assessment of their performance in a certain section of the exam. Diagnostics should be taken early on in a student’s study plan, and also inform Grockit’s algorithm of the best questions to serve up moving forward. Diagnostics are 12-15 ‘adaptive’ questions; each successive question in a given diagnostic is determined by the cumulative performance on the previously answered ones.   You will find the Diagnostics listed under the “test yourself” section on the Practice page or in your Study Plan.

Q. How do I start my study plan?
A. We’ve divided our curriculum into comprehensive clusters of material that target specific groups of skills. By targeting one cluster at a time, you learn the best strategies for each type of question and identify your strengths and weaknesses in each area of the exam.  For each completed study task, you’ll receive a bronze, silver or gold medal that indicates your performance. If you are unsatisfied with your performance, we suggest you review the questions you’ve answered and restart the task to improve your score.  When your performance improves, you will be awarded the next trophy, indicating your progress.   To start your Study Plan, click Study Plan at the top of the Grockit Dashboard. We suggest you start with Study Plan and the Diagnostics before customizing your practice and targeting your skills.

Q. How do I invite others to a game?
A. There are multiple ways to share games within Grockit.   You can use Facebook and Twitter to socially announce to your friends that you are playing a game and ask them to join you.    If you’d like to share your game with other Grockit users, simply copy the game URL link and email or IM that link to any friends you want to join that game.

Q. Do you have Full Length Tests?
Grockit does not provide full length tests for our SAT, ACT, LSAT, IIM-CAT, AP History, AP Calculus AB test prep products.  
Instead, we provide you our customers with an extensive question bank with varying difficulties.

Every Grockit GMAT or GRE Member who purchased a Premium Membership, a Tutoring Package, or a Video/Premium Bundle course (Video/Premium Bundle Courses are not available for GRE at this time)  will have access to 5 CATs, complete with a GMAT score projection based on your performance.

Grockit models its CAT on the official GMAC(R) literature and its score projections on the collected item response data from all Grockit users and score-reporting graduates. We recommend that you complete CATs periodically throughout the course of your studies leading up to your test date to get experience with a Computer Adaptive Test and to give you feedback on your performance and progress over time. In conjunction with Diagnostics (abbreviated CATs of 10 to 12 questions), Challenges, and an extensive library of practice questions, students on Grockit have access to the most comprehensive, personal platform for GMAT prep. Full-length GMAT CATs now appear in the “Solo Practice” section for Grockit Premium Members.

Q. How do I ignore a disruptive user?
A. You may ignore disruptive users by hovering over their in-game picture and selecting “ignore” next to their name. If this user is particularly offensive, you may report him/her by emailing getsatisfaction@grockit.com with their name.  Additionally,  We review all chat logs within 24 hours for obscenity and harassment and remove offensive and disruptive users who violate our terms of service.

Q. How many questions do you have?
A. Grockit’s question bank varies by test prep product.  They are:

[GMAT] Grockit has over 2,100 questions in our GMAT database, spanning every topic tested on the exam. This is over 26 tests worth of practice material!
[GRE] Grockit has over 1,100 questions in our GRE database, spanning every topic tested on the exam. This is over 18 tests worth of practice material!
[SAT] Grockit has over 1,700 questions in our SAT database, spanning every topic tested on the exam. This is over 10 tests worth of practice material!
[ACT] Grockit has over 1,600 questions in our ACT database, spanning every topic tested on the exam. This is over 7 tests worth of practice material!
[LSAT] Grockit has over 600 questions in our LSAT database, spanning every topic tested on the exam. This is over 6 tests worth of practice material!
[IIM-CAT] Grockit has over 1000 questions in our IIM-CAT database, spanning every topic tested on the exam. This is over 6 tests worth of practice material!
[AP U.S. History] Grockit has over 1,000 questions in our AP U.S. History database, spanning every topic tested on the exam.
[AP Calculus AB] Grockit has over 800 questions in our AP Calculus AB database, spanning every topic tested on the exam.

[Academy- English Language Arts & Math for Grades 7-12] Grockit has over 5,000 questions in our database.

Grockit TV

Q. What Video Courses do you offer?
A. Grockit TV provides video courses for the GMAT and SAT.

Grockit TV – SAT:
Grockit’s SAT TV course is taught by Grockit Founder Farbood Nivi and covers the entire SAT curriculum over the span of 16 hours. Students may watch live for free, or may stream or download each video at their convenience. Students may also watch the videos in whichever order they please, and return to those lessons they would like to review again. Each lesson includes the slides, as well as a homework assignment to complete between lessons. The College Admissions portion of the course is taught by the one and only David Montesano, from College Match Educational Consultants, a leading resource for students applying to undergraduate programs across the country. In 8 30-minute sessions, David takes college applicants through all the dos and don’ts of college applications, as well as how to position themselves to be the most competitive candidate for their dream school.  Total Cost: $149.99 or $229.99 Bundled with Premium Account (Saves you $20.00)

Official SAT Study Guide Review.  Experienced Grockit SAT instructor Brandon Murry will be solving every single question in the most recent Official SAT Study Guide™ from The CollegeBoard®. Students are invited to watch LIVE and for FREE as the instructor dissects, analyzes and maps out the best solutions for all 10 sample tests in the textbook. One proven method for learning complex material is to watch questions be worked by experts. By following along daily, students will perform better when doing their own practice. All lessons are recorded and will be available after the live event for re-stream or download.  Price:  Free to Stream at Any Time

Grockit “Work That Question.” Grockit star instructor Johnny Driggs will be answering every SAT question in the Grockit database for any student to attend LIVE and for FREE. The instructor will be dissecting, analyzing and the mapping out the best solutions for every Grockit question, affording students the opportunity to reenforce learn new ways to tackle challenging SAT questions. One proven method for learning complex material is to watch questions be worked by experts. By following along daily, students will perform better when doing their own practice. All lessons are recorded and will be available after the live event for re-stream or download.  Price:  Free to Stream at Any Time

Grockit TV – GMAT:
Grockit’s GMAT TV course is taught by Grockit Founder Farbood Nivi and covers the entire GMAT curriculum over the span of 16 hours. Students may watch live for free, or may stream or download each video at their convenience. Students may also watch the videos in whichever order they please, and return to those lessons they would like to review again. Each lesson includes the slides, as well as a homework assignment to complete between lessons. The MBA Admissions portion of the course is taught by the one and only Stacy Blackman, from Stacy Blackman Consulting, a leading MBA Admissions consultant. In 8 30-minute sessions, Stacy takes MBA applicants through all the dos and don’ts on MBA applications, as well as how to position themselves as the a competitive candidate for their dream schools.  Price: $149.99 or $229.99 Bundled with Premium Account (Saves you $20.00)

Official Guide Question Review.  Experienced Grockit GMAT instructor Jim Jacobson will be solving every single question in the 12th Edition of the GMAT Official Guide released by the GMAC®. Students are invited to watch LIVE and for FREE as the instructors dissect, analyze and map out the best solutions for all 800+ questions in the OG. One proven method for learning complex material is to watch questions be worked by experts. By following along daily, students will perform better when doing their own practice. All lessons are recorded and will be available after the live event for re-stream or download. Price:  Free to Stream at Any Time

Q. What Can I Stream and What Can I Download?
A. All of our Grockit TV offerings (Courses and Reviews) are available for streaming. All purchased Video Courses are available for download, so that you can watch them without an internet connection, or on a handheld mobile device like the iPad or iPod.